TM
Thokozile M
1 reviews | Active since Dec 2012
30 Aug 2022, 14:43
PEC is a ****, overpriced for water and other utilities without proper explaination
PEC is a **** My water and lights increased from R176 to R622 per month. Customers are being overcharged by PEC. On top of that they disconnected my water citinmg that they are waiting for the payment to reflect on their account when they did not check properly in the bank statements. Can government please intervene on this **** by PEC utilities.
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PEC Utility Management (Pty) Ltd's replyOfficial
01 Sept 2022, 16:13 Dear Thokozile
Kindly refer to our email to you on 29/07/22 informing and explaining the 2022 municipal annual tariff increase and how it was app**** to your account. As stated in the email, the tariffs used in calculating your account is in accordance with the Tshwane regulations and in no way were you overcharged.
We do note however, that the account is in constant arrears and is attracting additional fees like interest, credit control notices, etc. All these charges have an accumulative effect and not settling the account timeously and in full, will result in disconnection of services. Kindly refer to our credit control policy and due date on the account to avoid these unnecessary charges.
You are hereby requested to retract your false and defamatory accusations.
Kind regards
CUSTOMER SERVICE
PEC Utility Management (Pty) Ltd's reply01 Sept 2022, 16:13
Official
Dear Thokozile
Kindly refer to our email to you on 29/07/22 informing and explaining the 2022 municipal annual tariff increase and how it was app**** to your account. As stated in the email, the tariffs used in calculating your account is in accordance with the Tshwane regulations and in no way were you overcharged.
We do note however, that the account is in constant arrears and is attracting additional fees like interest, credit control notices, etc. All these charges have an accumulative effect and not settling the account timeously and in full, will result in disconnection of services. Kindly refer to our credit control policy and due date on the account to avoid these unnecessary charges.
You are hereby requested to retract your false and defamatory accusations.
Kind regards
CUSTOMER SERVICE