NH
Nthabiseng H
1 reviews | Active since Dec 2019
25 Aug 2022, 09:17
PEC Incompetence and no TCF
Such incompetence and lack of urgency when dealing with clients. I paid moneys into another account and they claim they not to have that payment and in fact their Head Office does not know the account which FNB listed as a public recipient. Such ********!! With rude people working at their client services and redicoulous charges..
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Replies (2)
PEC Utility Management (Pty) Ltd's replyOfficial
25 Aug 2022, 15:54Good day Nthabiseng
your comment on Hello Peter is noted. One of our Customer Service consultants will contact you shortly to obtain more information. Our response will be published as soon as we have investigated the issue.
Kind regards
CUSTOMER SERVICE
your comment on Hello Peter is noted. One of our Customer Service consultants will contact you shortly to obtain more information. Our response will be published as soon as we have investigated the issue.
Kind regards
CUSTOMER SERVICE
PEC Utility Management (Pty) Ltd's reply25 Aug 2022, 15:54
Official
Good day Nthabiseng
your comment on Hello Peter is noted. One of our Customer Service consultants will contact you shortly to obtain more information. Our response will be published as soon as we have investigated the issue.
Kind regards
CUSTOMER SERVICE
your comment on Hello Peter is noted. One of our Customer Service consultants will contact you shortly to obtain more information. Our response will be published as soon as we have investigated the issue.
Kind regards
CUSTOMER SERVICE
PEC Utility Management (Pty) Ltd's replyOfficial
30 Aug 2022, 12:10Dear Mrs Hlakoane
we have established that you have made payment to an incorrect beneficiary. Our staff was in contact with your husband at the time and all was explained and communicated to him timeously and in a professional manner. We were accommodating in reversing the disconnection charge in good faith while your husband made arrangements to pay the account into our correct bank account. We take exception to your defamatory comment as being "********" as this is certainly untrue.
Our banking details are printed on the monthly account for easy reference and confirmation. Should you encounter any uncer*****ies in future, please do not hesitate to contact our Customer Service team directly at ***.
Kind regards
CUSTOMER SERVICE
we have established that you have made payment to an incorrect beneficiary. Our staff was in contact with your husband at the time and all was explained and communicated to him timeously and in a professional manner. We were accommodating in reversing the disconnection charge in good faith while your husband made arrangements to pay the account into our correct bank account. We take exception to your defamatory comment as being "********" as this is certainly untrue.
Our banking details are printed on the monthly account for easy reference and confirmation. Should you encounter any uncer*****ies in future, please do not hesitate to contact our Customer Service team directly at ***.
Kind regards
CUSTOMER SERVICE
PEC Utility Management (Pty) Ltd's reply30 Aug 2022, 12:10
Official
Dear Mrs Hlakoane
we have established that you have made payment to an incorrect beneficiary. Our staff was in contact with your husband at the time and all was explained and communicated to him timeously and in a professional manner. We were accommodating in reversing the disconnection charge in good faith while your husband made arrangements to pay the account into our correct bank account. We take exception to your defamatory comment as being "********" as this is certainly untrue.
Our banking details are printed on the monthly account for easy reference and confirmation. Should you encounter any uncer*****ies in future, please do not hesitate to contact our Customer Service team directly at ***.
Kind regards
CUSTOMER SERVICE
we have established that you have made payment to an incorrect beneficiary. Our staff was in contact with your husband at the time and all was explained and communicated to him timeously and in a professional manner. We were accommodating in reversing the disconnection charge in good faith while your husband made arrangements to pay the account into our correct bank account. We take exception to your defamatory comment as being "********" as this is certainly untrue.
Our banking details are printed on the monthly account for easy reference and confirmation. Should you encounter any uncer*****ies in future, please do not hesitate to contact our Customer Service team directly at ***.
Kind regards
CUSTOMER SERVICE