SC
SH C
1 reviews | Active since Oct 2017
30 Mar 2021, 17:59
Overcharging continues
Overcharging still not resolved. Excuse of "we estimated the usage based on previous usage as we were short staffed" even though nobody was Iiving in the flat. Charged amount was 14.6 times what it should have been. Now they have charged me a disconnection fee and still have not refunded me for my overcharge.
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Replies (1)
PEC Utility Management (Pty) Ltd's replyOfficial
14 Apr 2021, 11:23Dear Mr Chung
We have investigated the matter and will correct the account with actual consumption per meter readings taken. The other fees (disconnection fees & interest) will be reversed from the account. All corrections will reflect on the April 2021 statement. We apologize for the inconvenience.
Kind regards
Client Services PTA
We have investigated the matter and will correct the account with actual consumption per meter readings taken. The other fees (disconnection fees & interest) will be reversed from the account. All corrections will reflect on the April 2021 statement. We apologize for the inconvenience.
Kind regards
Client Services PTA
PEC Utility Management (Pty) Ltd's reply14 Apr 2021, 11:23
Official
Dear Mr Chung
We have investigated the matter and will correct the account with actual consumption per meter readings taken. The other fees (disconnection fees & interest) will be reversed from the account. All corrections will reflect on the April 2021 statement. We apologize for the inconvenience.
Kind regards
Client Services PTA
We have investigated the matter and will correct the account with actual consumption per meter readings taken. The other fees (disconnection fees & interest) will be reversed from the account. All corrections will reflect on the April 2021 statement. We apologize for the inconvenience.
Kind regards
Client Services PTA