Overcharging Continues

Last month, i reported that i was being overcharged by PEC as my account increased to R622 in August. In September, the same account has increase to R1 420. PEC did not provide an invoice of what is included in the R1 420. So i rep**** to their email asking them what increased so significantly. They did not respond to me. I followed up yesterday, there was still no response. Surprisingly, Today, instead of responding to my previous requests, they sent me a message threatening to disconnect my water if the R1 420 is not settled within 48 hours. My issue is, as a consumer, i have a right to know what is included in my account. Last month they disconnected my water after i had made an arrangement to pay on the 25th, which was accepted by them yet they continued to disconnect my water and charged me a disconnection fee. When i asked them to reverse the disconnection fee, they said they can’t re-generate statements, it will reflect on next billing invoice. Last month, they also asked me to pay a credit adjustment of R390, which i paid. I am really not sure why i am being overcharged and why PEC is not being transparent and provide consumers with invoices instead of threatening us.