Overcharged? Now forced to pay for a fault PEC made

Item: PEC Utility Management (Pty) Ltd
Rating: 1
Author: Leandra B

fault at PEC

I am being charged for "someone's fault" they made from 2020 to 2021 on water and sanitation Levi's that was not properly charged on my statements. Don't know how they got to the amount, but all that money odls now put onto my July statement, almost R7k on July's statement!!! They mentioned once on a repayment option, that was never again communicated and said I never gave them feedback. As I was waiting for the Ombudsman to assist in this matter - still waiting for the response from them. I clearly said I will not be paying for someone's fault on their side, but I am just getting told it is my responsibility to pay. In the real world if a company makes a mistake, it is written off for the company's expense, and not the client. I have been making queries since the start with them on my high amount on my statements and asked to see the calibration certificate for the electricity meter in the complex - which they can not give, only sends me fotos of the "meter readings" taken, which does not help as I want to know if they can prove that it is only my electricity that is connected on that meter. My complex home 3 bed with 3 people average per month on R2800 to R3k and more per month. My owner also asked the question why our electricity is so high as they're a family of 5 in a huge house and their electricity average is about R2800 p.m.

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PEC Utility Management (Pty) Ltd's replyOfficial

12 Aug 2022, 13:37

Good day Ms Bierman We note your comment placed on Hello Peter. We investigated the matter and found numerous correspondence (latest 11/08/22) explaining to you the situation, providing a reconciliation of the back dated amount and offering a payment arrangement. We also explained that we operate according to the bylaws of your local municipality and that a back date for municipal services are lawful and permissible. We never expected you to settle the back-dated amount immediately. We understand that this may have a financial impact on you and PEC are willing to provide you with a payment arrangement to settle the back-dated amount in instalments. We currently await your response. We are more than happy to send the meter for a calibration test, but please be advised that there are costs involved for the client should the meter’s calibration result falls in the allowable calibration specifications. We therefore provided you with photos of the actual meter and its reading to confirm the accuracy of the readings taken and possibly saving on unnecessary costs. We have also discussed the possibility of installing a prepaid meter. Kindly let us know if you would be interested in following this route? Kindly note that the prepaid meter will only record your electricity consumption. You will still receive a monthly account for water utilities. There are various factors that contributes to the amount of electricity a consumer uses and it cannot be compared to other households. Should you wish for a comprehensive reconciliation of your account and tariffs, please do not hesitate to send us an email on ***.

Best regards
CLIENT SERVICES TEAM

PEC Utility Management (Pty) Ltd's reply12 Aug 2022, 13:37

Official