CR
Charleen R
1 reviews | Active since Mar 2019
01 Nov 2021, 19:16
***EST COMPANY AND SERVICE EVER
PEC is the worst service providor ever..they are ********!!!!They cant show you how were they get the meter numbers from for tge redicioulous amounts they charge you...And they make u pay expensive amounts after one of the people that owns one of tge flats said with her own mouth it wil NEVER be more than R200 know i paid like over R400 for a heatpum nit even my water is that expensive so how the hell did they get to that amount i am ****ed off..they give the ***est service ever when u talk to them there the one guy has no customer service his a real ass.and he has no manner in talking to people!!!!!!if i can tell people anything DO NOT DO BUSINESS WITH PEC!!!!!!!
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Replies (4)0
Replies (4)
PEC Utility Management (Pty) Ltd's replyOfficial
02 Nov 2021, 12:22Hello Charleen
we note your post placed on Hello Peter and your dissatisfaction with the service your received from PEC.
We would like to sort out the issue for you and give you proper feedback in order to understand our services and related tariff billing.
Kindly send me a direct email to *** with your account/ customer/ wallet number and or unit and building name.
Regards
CLIENT SERVICES TEAM CT
we note your post placed on Hello Peter and your dissatisfaction with the service your received from PEC.
We would like to sort out the issue for you and give you proper feedback in order to understand our services and related tariff billing.
Kindly send me a direct email to *** with your account/ customer/ wallet number and or unit and building name.
Regards
CLIENT SERVICES TEAM CT
PEC Utility Management (Pty) Ltd's reply02 Nov 2021, 12:22
Official
Hello Charleen
we note your post placed on Hello Peter and your dissatisfaction with the service your received from PEC.
We would like to sort out the issue for you and give you proper feedback in order to understand our services and related tariff billing.
Kindly send me a direct email to *** with your account/ customer/ wallet number and or unit and building name.
Regards
CLIENT SERVICES TEAM CT
we note your post placed on Hello Peter and your dissatisfaction with the service your received from PEC.
We would like to sort out the issue for you and give you proper feedback in order to understand our services and related tariff billing.
Kindly send me a direct email to *** with your account/ customer/ wallet number and or unit and building name.
Regards
CLIENT SERVICES TEAM CT
CR
Charleen R's updateReviewer Update
03 Nov 2021, 15:13you can email me I cant see ur email ***
CR
Charleen R's update03 Nov 2021, 15:13
Reviewer Update
you can email me I cant see ur email ***
PEC Utility Management (Pty) Ltd's replyOfficial
03 Nov 2021, 15:52Hi Charleen
thank you, I have just send you an email.
Regards
CLIENT SERVICES CT
thank you, I have just send you an email.
Regards
CLIENT SERVICES CT
PEC Utility Management (Pty) Ltd's reply03 Nov 2021, 15:52
Official
Hi Charleen
thank you, I have just send you an email.
Regards
CLIENT SERVICES CT
thank you, I have just send you an email.
Regards
CLIENT SERVICES CT
PEC Utility Management (Pty) Ltd's replyOfficial
04 Nov 2021, 15:03 Dear Charleen We received your complaint and do not appreciate the false accusations and inappropriate comments made towards our company. You were contacted by our portfolio manager responsible for the building who provided you with written feedback including pictures of the individual meter readings. Recoveries of the heap pump is done as per the mandate received from the Body Corporate. The tariffs app**** is the prescribed tariffs of the City of Cape Town. Your monthly cost for hot water is primarily driven by the amount of hot water that you use. Only you have control over the amount of water consumed in in your premises very month. The more you use the more you pay. We subsequently received an email from yourself continuing with your disrespectful message. Please complain to your Body Corporate who is the official representative of your development and have them set up a meeting to resolve this problem. Management PEC
PEC Utility Management (Pty) Ltd's reply04 Nov 2021, 15:03
Official
Dear Charleen We received your complaint and do not appreciate the false accusations and inappropriate comments made towards our company. You were contacted by our portfolio manager responsible for the building who provided you with written feedback including pictures of the individual meter readings. Recoveries of the heap pump is done as per the mandate received from the Body Corporate. The tariffs app**** is the prescribed tariffs of the City of Cape Town. Your monthly cost for hot water is primarily driven by the amount of hot water that you use. Only you have control over the amount of water consumed in in your premises very month. The more you use the more you pay. We subsequently received an email from yourself continuing with your disrespectful message. Please complain to your Body Corporate who is the official representative of your development and have them set up a meeting to resolve this problem. Management PEC