VL
Vuyokazi L

1 reviews | Active since Apr 2014

23 Nov 2023, 12:04

Inhuman treatment by PEC Metering in Pietermaritzburg

I would like to warn anyone wanting to buy or rent in a place where PEC metering is the water &electricity supplier to stay away. This is the most greedy and ************ company I have ever ever come across. They charge ridiculously exorbitant tariffs which are unjustified and ******** for lack of a better word. We are in Pietermaritzburg. It's clear they don't take meter readings, they just charge whatever they want and their rates per unit are not stable, they go up every month, anything between R6 and R10 per unit of electricity. My bill has been moving up from R4000 now at R6000 per month for a flat, it definitely will be R10 000 by December with 4 people and no heater is being used even in Winter. They reconnect you even when you have asked them to wait for a certain date while you try to get the utility money but they still disconnect so that you pay the R1800 reconnection fee in this economic climate. We are drowning because of PEC metering. Very cruel and insensitive to consumers.

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Replies (2)
PEC Utility Management (Pty) Ltd
PEC Utility Management (Pty) Ltd's reply23 Nov 2023, 13:11
Official
Good day Vuyokazi Lwana
 
We hereby confirm receipt of your Hello Peter review. 

Kindly provide us with your customer or wallet number in order to investigate your complaint and provide feedback. 
  
Please send us an email to ***. 

Kind Regards
Customer Service Department
PEC Utility Management (Pty) Ltd
PEC Utility Management (Pty) Ltd's reply27 Nov 2023, 11:40
Official
Good day Vuyokazi Lwana 

 In previous communication with our office, we explained that utility tariffs are determined by Nersa and are implemented by Service Providers according to law.  
 
PEC accounts have a specific due date for all accounts to be fully settled as we in turn settle the municipal account for your complex on their specified due date.  If no payment is received by the due date, PEC institutes normal credit control action as per our Terms and Conditions.  

We kindly advise to ensure that the account is fully paid by the due date to prevent unnecessary interest, account reminders, and disconnection charges.  

Unfortunately, PEC can not provide credit for customers who are not able to pay their accounts on the due date.  Accounts are payable immediately upon receipt of the monthly account and no later than the due date specified on your account.  

Kind Regards
Customer Service Department