JL
Jacques L
1 reviews | Active since Aug 2022
25 Sept 2024, 06:17
Incorrect refund
Screen was provide of money to be refunded once moved out. Incorrect balance was refunded. Company also charges more for electricity and water than standard government rates. They also started adding admin fees without prior notice.
Helpful (0)
Replies (6)0
Replies (6)
PEC Utility Management (Pty) Ltd's replyOfficial
25 Sept 2024, 09:18Good day Jacques Louw,
We acknowledge receipt of your Hello Peter review.
In order to investigate the matter further, kindly send your wallet/unit number and building name to our Customer Service department at ***.
Kind Regards
Customer Service Department.
Customer Service Department.
PEC Utility Management (Pty) Ltd's reply25 Sept 2024, 09:18
Official
Good day Jacques Louw,
We acknowledge receipt of your Hello Peter review.
In order to investigate the matter further, kindly send your wallet/unit number and building name to our Customer Service department at ***.
Kind Regards
Customer Service Department.
Customer Service Department.
JL
Jacques L's updateReviewer Update
25 Sept 2024, 12:39***
JL
Jacques L's update25 Sept 2024, 12:39
Reviewer Update
***
PEC Utility Management (Pty) Ltd's replyOfficial
25 Sept 2024, 13:51Good day Jacques Louw,
Thank you for the feedback.
Please note that the matter is under investigation, and we will provide feedback as soon as possible.
Kind Regards
Customer Service Department.
Kind Regards
Customer Service Department.
PEC Utility Management (Pty) Ltd's reply25 Sept 2024, 13:51
Official
Good day Jacques Louw,
Thank you for the feedback.
Please note that the matter is under investigation, and we will provide feedback as soon as possible.
Kind Regards
Customer Service Department.
Kind Regards
Customer Service Department.
PEC Utility Management (Pty) Ltd's replyOfficial
30 Sept 2024, 10:59 Good day Jacques Louw,
Kindly be advised that a screenshot of the app was emailed to us on the 1st of September, requesting the wallet to be closed with a balance of R127.09.
Kindly be advised that a screenshot of the app was emailed to us on the 1st of September, requesting the wallet to be closed with a balance of R127.09.
We took the final reading after the unit was vacated with the final balance being R 101.21.
The amount in dispute is R 25.88 and this difference is due to the small consumption that took place after the screenshot was taken.
The system calculates the consumption every six hours and the last calculation was done after the screenshot was taken.
All the tariffs app**** to the consumers are in line with the prescribed tariffs of the Local Supply Authority.
No admin fees were added to the utilities account.
Should you have any further queries, please feel free to email us at ***.
Kind Regards
Customer Service Department.
No admin fees were added to the utilities account.
Should you have any further queries, please feel free to email us at ***.
Kind Regards
Customer Service Department.
PEC Utility Management (Pty) Ltd's reply30 Sept 2024, 10:59
Official
Good day Jacques Louw,
Kindly be advised that a screenshot of the app was emailed to us on the 1st of September, requesting the wallet to be closed with a balance of R127.09.
Kindly be advised that a screenshot of the app was emailed to us on the 1st of September, requesting the wallet to be closed with a balance of R127.09.
We took the final reading after the unit was vacated with the final balance being R 101.21.
The amount in dispute is R 25.88 and this difference is due to the small consumption that took place after the screenshot was taken.
The system calculates the consumption every six hours and the last calculation was done after the screenshot was taken.
All the tariffs app**** to the consumers are in line with the prescribed tariffs of the Local Supply Authority.
No admin fees were added to the utilities account.
Should you have any further queries, please feel free to email us at ***.
Kind Regards
Customer Service Department.
No admin fees were added to the utilities account.
Should you have any further queries, please feel free to email us at ***.
Kind Regards
Customer Service Department.
JL
Jacques L's updateReviewer Update
23 Oct 2024, 05:41The screen shot was taken after handing over the keys to the landlord. No water or electricity was used for the whole day while moving out/6 hours prior to the screenshot
JL
Jacques L's update23 Oct 2024, 05:41
Reviewer Update
The screen shot was taken after handing over the keys to the landlord. No water or electricity was used for the whole day while moving out/6 hours prior to the screenshot
PEC Utility Management (Pty) Ltd's replyOfficial
23 Oct 2024, 14:22Good day Jacques Louw,
Kindly be advised that on the Vacating of Premises form, you indicated that you would vacate the premises on August 31, 2024.
And therefore, you have been billed up to August 31, 2024.
Please note that you are liable for any usage until this date.
Should you have any further questions, feel free to email us at ***.
Kind Regards
Customer Service Department.
Kindly be advised that on the Vacating of Premises form, you indicated that you would vacate the premises on August 31, 2024.
And therefore, you have been billed up to August 31, 2024.
Please note that you are liable for any usage until this date.
Should you have any further questions, feel free to email us at ***.
Kind Regards
Customer Service Department.
PEC Utility Management (Pty) Ltd's reply23 Oct 2024, 14:22
Official
Good day Jacques Louw,
Kindly be advised that on the Vacating of Premises form, you indicated that you would vacate the premises on August 31, 2024.
And therefore, you have been billed up to August 31, 2024.
Please note that you are liable for any usage until this date.
Should you have any further questions, feel free to email us at ***.
Kind Regards
Customer Service Department.
Kindly be advised that on the Vacating of Premises form, you indicated that you would vacate the premises on August 31, 2024.
And therefore, you have been billed up to August 31, 2024.
Please note that you are liable for any usage until this date.
Should you have any further questions, feel free to email us at ***.
Kind Regards
Customer Service Department.