NL
Narina L
1 reviews | Active since Dec 2019
25 Oct 2023, 10:59
Great service
I was unable to do my usual purchase for prepaid electricity via my banking app and kept getting an error, same with my husband. We reached out to PEC who said they would WhatsApp alternative methods. Surely enough, within the next 10 minutes I got a WhatsApp from Merlicia with a list of alternative places I could try. First on the list worked and I was finally able to purchase some units (we were about to run out!)
Merlicia, kindly followed up to check if I managed. Great and quick customer service. Appreciated receiving prompt assistance when I was in pinch. Thank you!
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PEC Utility Management (Pty) Ltd's replyOfficial
25 Oct 2023, 15:11Good day MS Louw
It is always gratifying to learn that our employees take time to ensure that any query or problem our customers may have is handled in a timely and responsive manner. Thank you for your kind words; we appreciate the positive feedback.
Kind regards
CUSTOMER SERVICE DEPARTMENT
It is always gratifying to learn that our employees take time to ensure that any query or problem our customers may have is handled in a timely and responsive manner. Thank you for your kind words; we appreciate the positive feedback.
Kind regards
CUSTOMER SERVICE DEPARTMENT
PEC Utility Management (Pty) Ltd's reply25 Oct 2023, 15:11
Official
Good day MS Louw
It is always gratifying to learn that our employees take time to ensure that any query or problem our customers may have is handled in a timely and responsive manner. Thank you for your kind words; we appreciate the positive feedback.
Kind regards
CUSTOMER SERVICE DEPARTMENT
It is always gratifying to learn that our employees take time to ensure that any query or problem our customers may have is handled in a timely and responsive manner. Thank you for your kind words; we appreciate the positive feedback.
Kind regards
CUSTOMER SERVICE DEPARTMENT