WS
Wessel S
1 reviews | Active since Feb 2019
30 Apr 2020, 17:10
Gaps in invoicing becomes client’s problem
These guys, yo... They don’t send me an invoice for electricity, nor a payment reminder, then skip forward to demanding payment in an email for which they charged me R43,48 to send (which is the first time I became aware my account is in arrears), and when I question them they want to know from me why I didn’t hound them for an invoice when I didn’t receive one.
They provided no proof that an invoice was in fact sent, and I honestly don’t believe its my responsibility follow up with them for invoices when they fail to send them out.
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Replies (3)0
Replies (3)
PEC Utility Management (Pty) Ltd's replyOfficial
14 Dec 2020, 13:32Dear Mr Snyman
We have noticed your comment placed on Hello Peter. We would like to investigate this matter to ensure that the correct process was followed and to prevent any future inconvenience. Would you mind sending us your PEC reference number and or unit and building name to ***?
We have noticed your comment placed on Hello Peter. We would like to investigate this matter to ensure that the correct process was followed and to prevent any future inconvenience. Would you mind sending us your PEC reference number and or unit and building name to ***?
PEC Utility Management (Pty) Ltd's reply14 Dec 2020, 13:32
Official
Dear Mr Snyman
We have noticed your comment placed on Hello Peter. We would like to investigate this matter to ensure that the correct process was followed and to prevent any future inconvenience. Would you mind sending us your PEC reference number and or unit and building name to ***?
We have noticed your comment placed on Hello Peter. We would like to investigate this matter to ensure that the correct process was followed and to prevent any future inconvenience. Would you mind sending us your PEC reference number and or unit and building name to ***?
WS
Wessel S's updateReviewer Update
15 Dec 2020, 06:58Dear PEC,
Now, 8 months later, I’m elated to say that I have relocated my company and I am not dependent on your services any longer. Bless those who still are.
Wessel
Now, 8 months later, I’m elated to say that I have relocated my company and I am not dependent on your services any longer. Bless those who still are.
Wessel
WS
Wessel S's update15 Dec 2020, 06:58
Reviewer Update
Dear PEC,
Now, 8 months later, I’m elated to say that I have relocated my company and I am not dependent on your services any longer. Bless those who still are.
Wessel
Now, 8 months later, I’m elated to say that I have relocated my company and I am not dependent on your services any longer. Bless those who still are.
Wessel
PEC Utility Management (Pty) Ltd's replyOfficial
15 Dec 2020, 10:57Thank you for your response, Wessel. We were unaware of your placement on Hello Peter at the time. We normally only respond to queries that have been logged through our national Client Services departments.
Kind regards
Client Services CT.
Kind regards
Client Services CT.
PEC Utility Management (Pty) Ltd's reply15 Dec 2020, 10:57
Official
Thank you for your response, Wessel. We were unaware of your placement on Hello Peter at the time. We normally only respond to queries that have been logged through our national Client Services departments.
Kind regards
Client Services CT.
Kind regards
Client Services CT.