SC
SH C
1 reviews | Active since Oct 2017
09 Feb 2021, 23:01
********** activity practiced publicly
I have been patient in dealing with this company for many months and now I'm fed up. Firstly, I was charged double the amount of my usual electricity bill despite not doing anything differently that month. Secondly, I have not been living in my apartment for over 3 months yet I am being charged the similar amount of bill as when I was living there. My mains are off yet somehow the electricity is being used?? I have emailed them numerous times about this yet I have NEVER received any response.
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PEC Utility Management (Pty) Ltd's replyOfficial
31 Mar 2021, 13:59Dear Mr Chung
our offices responded to your query to your direct email address. Just to recap, we explained that due to the festive period and the Covid-lockdown restrictions, our office was temporarily short staffed. This resulted that we had to estimate a meter reading based on your previous consumption. An actual reading was taken the following month and your account will adjust accordingly.
Kind regards
CLIENT SERVICES PTA
our offices responded to your query to your direct email address. Just to recap, we explained that due to the festive period and the Covid-lockdown restrictions, our office was temporarily short staffed. This resulted that we had to estimate a meter reading based on your previous consumption. An actual reading was taken the following month and your account will adjust accordingly.
Kind regards
CLIENT SERVICES PTA
PEC Utility Management (Pty) Ltd's reply31 Mar 2021, 13:59
Official
Dear Mr Chung
our offices responded to your query to your direct email address. Just to recap, we explained that due to the festive period and the Covid-lockdown restrictions, our office was temporarily short staffed. This resulted that we had to estimate a meter reading based on your previous consumption. An actual reading was taken the following month and your account will adjust accordingly.
Kind regards
CLIENT SERVICES PTA
our offices responded to your query to your direct email address. Just to recap, we explained that due to the festive period and the Covid-lockdown restrictions, our office was temporarily short staffed. This resulted that we had to estimate a meter reading based on your previous consumption. An actual reading was taken the following month and your account will adjust accordingly.
Kind regards
CLIENT SERVICES PTA