FD
Felicity D
1 reviews | Active since Jul 2023
04 Jul 2023, 13:35
Disgusting Service from the Cape Town Branch
If I would give this company a -10 I would definitely do that. PEC decided to charge me R450 worth of hot water for 3hours from 3am-6am when everyone was asleep. They are telling me that someone must have left the tap open, Utter nonsense!!!! When i spoke to Tamryn Smith, she earlier said that their system was faulty for a week and that could have triggered the billing for those days, later on i speak to Marilize Robertson, she tells me someone left the tap open. PEC is ****ming people and they do not deserve to be operational. I WANT MY MONEY BACK!!!!
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PEC Utility Management (Pty) Ltd's replyOfficial
06 Jul 2023, 13:39Dear Ms Dube, We apologise if there was any confusion.
We looked at all the data that was downloaded from our system. The water went through the meter and was billed correctly. We did a recon and sent it to you on 4 July 2023.
Kindly let us know if you have any further questions.
Kind regards, Smart Prepaid Department
We looked at all the data that was downloaded from our system. The water went through the meter and was billed correctly. We did a recon and sent it to you on 4 July 2023.
Kindly let us know if you have any further questions.
Kind regards, Smart Prepaid Department
PEC Utility Management (Pty) Ltd's reply06 Jul 2023, 13:39
Official
Dear Ms Dube, We apologise if there was any confusion.
We looked at all the data that was downloaded from our system. The water went through the meter and was billed correctly. We did a recon and sent it to you on 4 July 2023.
Kindly let us know if you have any further questions.
Kind regards, Smart Prepaid Department
We looked at all the data that was downloaded from our system. The water went through the meter and was billed correctly. We did a recon and sent it to you on 4 July 2023.
Kindly let us know if you have any further questions.
Kind regards, Smart Prepaid Department