1 reviews | Active since Jan 2014
Disconnection notice and billing
Good day<br> <br> I am extremely angry at the manner in which the service provider(PEC) who is a private utility provider for our complex at Mimosa Park, Clubview Pretoria. my account is arrears with an amount of R223.29 which was due on 18 February 2015 and today I received a disconnection notice of an amount totaling R1623.29 including arrears which I need to settle before I can be reconnected again. I am totally furious in the way I am treated, I had never missed my payments and I do not know where they have taken this draconian laws that are money making schemes to indebt poor people further faced with this terrible economic hardship. This is an ************ practice laced with racial undertones. Can you please investigate this on my behalf, I wish we had a choice to deal with Eskom not this ****** that we do not even know if our rates are accurately billed. Please assist in investigating this for others who are suffering the same fate. I am prepared to use every avenue at my disposal to expose this malpractice. Please help me.<br> <br> Kind regards<br> Mr MM Thema <br> 012 654 ***<br>
Thank you for your e-mail, the context of your e-mail has been reviewed.
Please refer to our terms and conditions on the website www.pecutilities.co.za section 8 - 8.6. for steps followed before disconnection takes place.
PEC sends a reminder sms before the 15th of the due date month to remind a client to pay the account on 18th of the same month,
The credit control will send another sms on or just after the 20th of the same month to notify that the account is in arrears and that disconnection will take place within 48hrs if proof of payment is not received.
According to our records, you were SMS'd on 13/2/2015 @ 12h31, and on 24/2/2015 @ 10h12.
If non-payment is emailed or noted on the bank statements the morning of the disconnection date, the technicians are then notified to disconnect and deliver a disconnection letter with the required re connection fees.
Please contact me if you have any queries.
Karabo Maake
Customer Services
***
Thank you for your e-mail, the context of your e-mail has been reviewed.
Please refer to our terms and conditions on the website www.pecutilities.co.za section 8 - 8.6. for steps followed before disconnection takes place.
PEC sends a reminder sms before the 15th of the due date month to remind a client to pay the account on 18th of the same month,
The credit control will send another sms on or just after the 20th of the same month to notify that the account is in arrears and that disconnection will take place within 48hrs if proof of payment is not received.
According to our records, you were SMS'd on 13/2/2015 @ 12h31, and on 24/2/2015 @ 10h12.
If non-payment is emailed or noted on the bank statements the morning of the disconnection date, the technicians are then notified to disconnect and deliver a disconnection letter with the required re connection fees.
Please contact me if you have any queries.
Karabo Maake
Customer Services
***