zS
zaida S
1 reviews | Active since Dec 2013
04 Apr 2023, 14:26
Daylight ******* by PEC
I'm a Proud South African living abroad. My apartment electricity was disconnected not too long after a reminder was sent for 1 missed payment of R900. Now they are asking for R3000 to reconnect the electricity. This is day light ******* and they refuse to tell me why the costs are so high and what policies govern this calculation. And of course I'm now held to random for this amount and have tenants arriving in a few days. I'm going to cancel the tenants and leave the apartment open without electricity and sell the place. I will not be held random by PEC. Its enough we have Eskom issues. Life is super hard and expensive as it is. No wonder people continue to leave SA.
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PEC Utility Management (Pty) Ltd's replyOfficial
12 Apr 2023, 21:54Dear Ms Salie Thank you for your enquiry lodged via Hello Peter. Herewith our reply: The arrear amount of R906.83 was payable by 18 March. As payment was not received by the due date, credit control was instituted with a final reminder for payment send out on the 22nd of March 2023. After sending the final reminder for payment and not receiving payment within the requested 48 hours, we went ahead and disconnected the supply on the 29th of March 2023. In order to reconnect the supply, we required payment of the arrear amount together with our disconnection / reconnection fee of R1 450 – total payment was R2 356.83. The current amount payable on or before the 18th of April is R788.71. This amount including the arrear amount and disconnection / reconnection fee (R2 356.83) = R3 145.54. We apologize for not clearly explaining the breakdown of the R3 145.54 amount. Payment for the arrear, current and reconnection fee was received with the electricity reconnected on the 05/04/2023. Kindly let us know if there is anything else that we can assist with. Regards
J Du Plessis
PORTFOLIO MANAGER
J Du Plessis
PORTFOLIO MANAGER
Best regards,
PEC Utility Management (Pty) Ltd's reply12 Apr 2023, 21:54
Official
Dear Ms Salie Thank you for your enquiry lodged via Hello Peter. Herewith our reply: The arrear amount of R906.83 was payable by 18 March. As payment was not received by the due date, credit control was instituted with a final reminder for payment send out on the 22nd of March 2023. After sending the final reminder for payment and not receiving payment within the requested 48 hours, we went ahead and disconnected the supply on the 29th of March 2023. In order to reconnect the supply, we required payment of the arrear amount together with our disconnection / reconnection fee of R1 450 – total payment was R2 356.83. The current amount payable on or before the 18th of April is R788.71. This amount including the arrear amount and disconnection / reconnection fee (R2 356.83) = R3 145.54. We apologize for not clearly explaining the breakdown of the R3 145.54 amount. Payment for the arrear, current and reconnection fee was received with the electricity reconnected on the 05/04/2023. Kindly let us know if there is anything else that we can assist with. Regards
J Du Plessis
PORTFOLIO MANAGER
J Du Plessis
PORTFOLIO MANAGER
Best regards,