Company with poor administrative skills

Item: PEC Utility Management (Pty) Ltd
Rating: 1
Author: SH C

PEC's billing system fails to email me my electricity invoice then claims they have sent me a warning sms (which I cannot verify since I was overseas) then decides to disconnect my electricity and charges me a reconnection fee thats almost 3 times my actual electricity bill. It's not like I was a client that failed to pay previously, yet just after one month of arrears they decide to disconnect me without even having the insight to investigate or judge that there may have been a system error on their part. PEC refuses to refund my reconnection fee - which was unfairly charged to me since the ERROR OF NOT SENDING THE INVOICE was on their part. It's never them at fault and its always the clients' fault. It's always about what they have to say and demand and overcharge. Yet my request for the invoice was only responded to after 72 hours excluding the weekend after the disconnection happened (yet they say they will respond within 72 hours). I have had administrative/overcharging issues with PEC previously so I know for sure that PEC admin is unreliable.

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Replies (1)

PEC Utility Management (Pty) Ltd's replyOfficial

08 Dec 2022, 20:57

Dear Dr Chung Your query has already been dealt with by one of our customer service consultants. We have supp**** you with proof that communication (emails and SMS’s) where sent to the correct contact details as supp**** by you. Our credit control procedure are stipulated in our Terms and conditions and it pertains to all of our customers not settling their account by the due date. The invoice in question has been successfully emailed the end of October and a copy thereof once requested, a payment reminder has been sent 2 days before the due date, a credit control final reminder has been sent after payment was not received and a disconnection notice has been sent before the actual disconnection. All communication stipulated the amount that was payable to prevent disconnection. As previously communicated, kindly check your junk email folder if you have not received your monthly account and or contact our customer service department immediately to send you a copy before the account becomes due. Kind regards CUSTOMER SERVICE DEPARTMENT

PEC Utility Management (Pty) Ltd's reply08 Dec 2022, 20:57

Official