CHARGES FOR ELECTRICITY AND CUT OF ELECTRICITY

I am the owner of 2 units in a block of apartments where PEC Metering are monitoring the electricity. My tenant had a huge issue and her electricity was cut twice, (it is off at the moment), where she was given different amounts to pay from different people and after making payments, received more notices of outstanding amounts. It just seems as if there is a lot of weird things going on. I have a full export of contradicting Whatsapp messages from PEC to my client, and after making payments, new notice letters that her electricity will be cut, dated to yesterday, while her electricity was cut already at that stage! Furthermore, she is not using a lot of electricity, as her frigde is broken, yet the price stays the same. She requested for a statement with meter readings, but did not receive any. I am trying to assist her as she has 2 small babies and no electricity .... and a lot of different stories about the amount she must pay. I lend her R2500 yesterday to get the power back on, yet today she received more letters about outstanding amounts! I feel the poor people are abused and they cannot fend for themselves. I cannot see how electricity can be cut without at least being in arrears for some time? It is inhumane! I want to know who I can contact and insist on a full inquiry into this. I am not going to spend money on sorting this out, it is your business, but you need to know what your people are doing. Please contact me and I will provide you with the particulars. I am prepared to report this to the Ombudsman if I am not totally happy that you did everything by the book.