Disgusting Service

I am renting in their Kelvin Manor complex and I pay rent on time every month since I moved in but my electricity and water are always getting disconnected every single month at the middle of the month and they say I have not paid rent. Today they disconnected me while I was in the middle of a work call. I called Ash, he said he would call me back after 10 minutes. Thereafter he was not picking up. I am so frustrated by this because I work from home and I use wifi. They don't even try and verify before disconnecting. I am in unit 331