Unreliable payment system

Here's a revised version with a touch of humor and hope:

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I'd advise caution with this payment system. I made a payment, and while the money was deducted, the merchant never received it. For a whole month, my emails and calls went unanswered. It took opening a case with my bank's ***** division, filing a SAPD ***** report, and lodging a complaint with the National Consumer Commission to finally get their attention, and finally my money back. It's almost as if this payment system has more glitches than a rainforest has bugs. While technical hiccups happen, their complete disregard for obligations under the South African Consumer Protection Act was the real issue. Reading other comments I can see I wasn't not the first, nor the last. Here's hoping they iron out these kinks soon.