Based on recent customer reviews, Peach Payments receives sharply divided feedback. Customers consistently mention frustration with delayed refunds, funds being held by their banks after failed transactions, and difficulty reaching support agents by phone or email. A recurring concern is the perceived reluctance to take responsibility when merchants on the platform appear dishonest. On the positive side, customers praise individual support agents by name, highlighting professional, warm, and prompt email responses, clear communication, and instances where the team went above and beyond to resolve technical and onboarding queries.
Replied to 100% of negative reviews
Reply time on negative reviews: 8h 14m
Reply Time
16h 31m
NPS Score
0
Recommended: Likely
Replied to 100% of negative reviews
Reply time on negative reviews: 8h 14m
Oct '25 - Sep '26
Frequently Asked Questions About Peach Payments
How is Peach Payments rated on Hellopeter?
Hellopeter has tracked Peach Payments across 148 reviews. Peach Payments hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used Peach Payments? Write a review to help others decide.
Recent reviews (7)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jun 2026
S Tier service!
I am so chuffed that I chose Peach Payments as my payment gateway! Initially the main influencing factor was that they offer 3D secured payments for my subscription / recurring orders; but the real value lies in the incredible support offered. My last interaction is a good example of such service, where Peach Payments Support Team investigated my ticket until they found the issue, even releasing an updated plugin version in the process! They also made regular contact via email informing me of their progress until the issue was resolved. I am an extremely satisfied customer who would highly recommend Peach Payments for eCommerce stores.
1 reviews | Active since Jun 2026
S Tier service!
I am so chuffed that I chose Peach Payments as my payment gateway! Initially the main influencing factor was that they offer 3D secured payments for my subscription / recurring orders; but the real value lies in the incredible support offered. My last interaction is a good example of such service, where Peach Payments Support Team investigated my ticket until they found the issue, even releasing an updated plugin version in the process! They also made regular contact via email informing me of their progress until the issue was resolved. I am an extremely satisfied customer who would highly recommend Peach Payments for eCommerce stores.
1 reviews | Active since Jun 2013
WARNING: AVOID PEACH PAYMENT AT ALL COSTS
On 13 May 2026, Peach Payment ********ly debited my account EIGHT TIMES. 7 unauthorised charges of R475 each , after a simple concert refund correction. *****. Plain and simple. I had to open a bank ***** case, cancel my card, and physically move my money to stop them from taking more. When confronted, they promised an "immediate" reversal. It is now 19 May SIX DAYS LATER and not a single cent has been returned. Every person I speak to passes the buck. Now they're blaming their own bank. This company had unauthorised access to my funds, drained my account, and has shown zero urgency in fixing their mistake. This is not a billing error , this is financial negligence. If you value your money, DO NOT trust Peach Payment with your banking details. You have been warned.
1 reviews | Active since Jun 2013
WARNING: AVOID PEACH PAYMENT AT ALL COSTS
On 13 May 2026, Peach Payment ********ly debited my account EIGHT TIMES. 7 unauthorised charges of R475 each , after a simple concert refund correction. *****. Plain and simple. I had to open a bank ***** case, cancel my card, and physically move my money to stop them from taking more. When confronted, they promised an "immediate" reversal. It is now 19 May SIX DAYS LATER and not a single cent has been returned. Every person I speak to passes the buck. Now they're blaming their own bank. This company had unauthorised access to my funds, drained my account, and has shown zero urgency in fixing their mistake. This is not a billing error , this is financial negligence. If you value your money, DO NOT trust Peach Payment with your banking details. You have been warned.
1 reviews | Active since Mar 2026
Not helpful
I have been waiting for a refund for more than 20 days. They close tickets without even helping or responding to you
1 reviews | Active since Mar 2026
Not helpful
I have been waiting for a refund for more than 20 days. They close tickets without even helping or responding to you
1 reviews | Active since Dec 2023
*****ulent Payment
Purchased from and online merchant using their gateway for payment - merchant is *****ulent and peach payment refuse to take responsibility - they supposed to verify their merchants before onboarding them
1 reviews | Active since Dec 2023
*****ulent Payment
Purchased from and online merchant using their gateway for payment - merchant is *****ulent and peach payment refuse to take responsibility - they supposed to verify their merchants before onboarding them
1 reviews | Active since Nov 2025
Dishonest and unhelpful.
If I could give a lower rating than 1 star I definitely would. The worst service I've ever experienced. They are refusing to refund me my money, almost R28k, they want me to wait 15 business days for my money. 3 weeks. It's been 2 weeks of going back and forth with them and the company that I bought stuff from. In the meantime my business is suffering and I'm running behind schedule, my client is giving me grief. This morning (11/11/25) they sent an email, lying saying they had processed my refund and my bank must release the funds. I called my bank and there was no pending payment from them. Their consultants are dismissive and flippant, acting as if they are doing me a favour by talking to me. I hope karma visits your company 1 of these days.
1 reviews | Active since Nov 2025
Dishonest and unhelpful.
If I could give a lower rating than 1 star I definitely would. The worst service I've ever experienced. They are refusing to refund me my money, almost R28k, they want me to wait 15 business days for my money. 3 weeks. It's been 2 weeks of going back and forth with them and the company that I bought stuff from. In the meantime my business is suffering and I'm running behind schedule, my client is giving me grief. This morning (11/11/25) they sent an email, lying saying they had processed my refund and my bank must release the funds. I called my bank and there was no pending payment from them. Their consultants are dismissive and flippant, acting as if they are doing me a favour by talking to me. I hope karma visits your company 1 of these days.
1 reviews | Active since Jun 2016
Peach Payments payment issue
Had a bit of an issue when using my FNB virtual card to buy from a merchant that uses Peach Payments then payment failed twice yet funds still reserved on my account, i did reach out to them and they went over and above to get the issue resolved.
1 reviews | Active since Jun 2016
Peach Payments payment issue
Had a bit of an issue when using my FNB virtual card to buy from a merchant that uses Peach Payments then payment failed twice yet funds still reserved on my account, i did reach out to them and they went over and above to get the issue resolved.