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Yvonne S

1 reviews | Active since Jun 2010

23 Jul 2020, 07:10

The worst payment gateway in SA

By far the WORST payment gateway in SA. I made a payment and received an error message that my transaction could not be completed - but the money was removed from my account. On enquiring via the supplier, Peach insisted that they could not verify any payment having been made (even though they had the amount, the date and the time) without a proof of payment from the bank - not easily achieved, since no beneficiary had been created (this was an instant EFT payment). What should have been an effortless online transaction became a nightmare; I had to queue for an hour-and-a-half outside the bank (due to Covid-19 access control) to obtain a stamped proof of payment - and only then did Peach acknowledge that they had received the funds. I will refrain from using any company offering Peach as their payment solution, and I would suggest that others do likewise.

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Replies (1)
Peach Payments
Peach Payments's reply14 Oct 2020, 15:59
Official
Hi Yvonne. Sorry for the delay in responding, we have only just gotten onto HelloPeter as part of a drive to improve service. On behalf of the team I want to apologise for the bad experience you've had with us. We are working our systems to prevent such exceptional occurrences from happening again.