IL
Ingrid L
1 reviews | Active since Nov 2018
12 Aug 2025, 12:47
Non Existing Call Centre Support
Zero support from call centre. Been trying to get hold of them for days now. You leave messages "As all our agents are busy at the moment" - but no one returns a call. I sent an email to Support - also no reply. Maybe this review would get them to contact me as it is impossible to speak to a human on their phone lines.
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Peach Payments's replyOfficial
12 Aug 2025, 14:22Hi Ingrid,We’re truly sorry for the frustration and inconvenience you’ve experienced trying to reach our support team. This is not the level of service we aim to provide, and we apologise for not getting back to you sooner.
We’ve escalated your case internally and will ensure someone from our team contacts you directly today to assist with your query
We’ve escalated your case internally and will ensure someone from our team contacts you directly today to assist with your query
Peach Payments's reply12 Aug 2025, 14:22
Official
Hi Ingrid,We’re truly sorry for the frustration and inconvenience you’ve experienced trying to reach our support team. This is not the level of service we aim to provide, and we apologise for not getting back to you sooner.
We’ve escalated your case internally and will ensure someone from our team contacts you directly today to assist with your query
We’ve escalated your case internally and will ensure someone from our team contacts you directly today to assist with your query