GS
Gontse S

1 reviews | Active since Sept 2021

28 Sept 2021, 14:09

IMPROVE

I love Peach Payments, but I am giving it a negative review and leaving it for PayFast for the following.

1. When you first register as a merchant, they respond AFTER A MONTH!

2. Peach payments IS NOT USER FRIENDLY!:

- When you login in as a merchant, you first need to search for that console URL, why is the login option for merchants not easily accessible on your website?

- Their dashboard is limited. On the merchant dashboard, there's ONLY transactions, really?

Others like PayFast and Paystack have a dashboard loaded with features. For example, you can create subscripions, add other businesses, and other features convinient for a merchant.

With Peach Payments, everything is in a separate place - you have to email support first (a long, boring task(

- On the frontend of Woocommerce, the Peach Payments option looks dull, it is better on Shopify.

- Running a subscripion business with Peach Payments is a long and impossible task.

I love Peach Payments and the great service but unfortunately, we have to switch to another place because your platform is not user friendly at all!

0
Replies (3)
Peach Payments
Peach Payments's reply28 Sept 2021, 14:55
Official
Hi Joseph, Prom here. 
Thank you so much for your feedback, We always want to improve our products as best we can for our merchants. I will be sure to pass this onto the rest of the team and hope we can soon turn your experience with us around. 
GS
Gontse S's update28 Sept 2021, 15:44
Reviewer Update
I am not leaving 😂, I'll complain until you improve the console dashboard and make it easily accessible. Peach Payments is great for merchants - just not user friendly.
Peach Payments
Peach Payments's reply28 Sept 2021, 16:50
Official
Really happy you're staying with us ! Our team is busy working on it as we speak!