JV
Jonaveze V

1 reviews | Active since Jun 2015

02 Nov 2024, 11:54

GLITCH IN SYSTEM *****S YOUR MONEY

2 separate issues where money is deducted from my account but recipients thereof are claiming they have not been paid. The common denominator is Peach Payments There is clearly a major glitch in the system and I am left stranded with my money deducted and my services not provided to me.

My first incident was on 24 October- R200 x 3 transactions was deducted from my account, a total of R600 which is in limbo. This was deducted from my account and the recipient has said they have not received this.

Incident 2 was on 31 October. I paid twice for duties, once from my account in the amount of R154.40, I was told it is still unpaid despite being deducted from my account. I did a second from my partners account to which it indicated paid, was also deducted but the other recipient also insists I have not paid them.

Both banks from which these transactions have been deducted have confirmed it has been paid. Recipients blame me, it's all a blame game and no one is taking responsibility or returning my money to me.

This means Peach Payments is sitting with almost R1000 of my money hanging in limbo for 9 and 3 days and I am unable to receive my services. My package will not be received as I simply cannot pay a 3rd amount on duties.

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Replies (1)
Peach Payments
Peach Payments's reply04 Nov 2024, 09:15
Official
Hi Jonaveze, we apologise for the experience you have had. We will investigate this and get our team to reach out and assist soon