Garbage Peach Payment.

In 2018, my organization signed up to PP as an alternative to our paying processes, especially as a young organization.

We were met with poor customer service ( I can't document how often I had to call HQ to dispute payment, fees, and deductions), a once-a-week distribution of funds from their holding account (this further causing a bottleneck to small businesses)

After a few months, we decided to no longer use their services. Luckily there were more suitable portals that allowed us to thrive post this.

Fast forward a few years and what I would assume would be a time frame to put proper systems in place, i now find myself on the other end of having to deal with PP.

We booked a holiday where money was meant to be refunded into my account. Although the hotel stipulated it would take 3-4 days, I find myself now having to deal with PP about their refund terms.

"2-10 working days (in some cases 14 working days) for the refund to reflect in the customer's bank account"

I was told to contact my bank should I feel the refund is taking too long. Laughable.

the whole organization's value chain is shocking. When one suggests that they make payment easier, surely these are things that should be clarified and articulated.

Truly disappointing, and annoying and has frustrating to be dealing with PP again