Failed Transaction, although Bank Account was deducted

I attempted to make a payment towards customs through your website, but the transaction failed, displaying an error message. However, the funds were still debited from my bank account. It's been more than 12 hours and the merchant's website currently still shows an unpaid status, and I haven't received any updates or confirmation from them.

This situation poses a significant inconvenience, as I don't have sufficient funds to repeat the payment. l'm concerned that the delay may result in my package being returned or canceled, incurring additional costs.

Your prompt assistance is vital in resolving this matter efficiently and avoiding further complications.