MP
Meyer P

1 reviews | Active since Apr 2010

17 Nov 2024, 09:18

De*****ing Merchants from payouts.

After adding and integrating Payflex to our Peach Payments account and doing a transaction, Peach Payments despite us being a Merchant for numerous years wilfully and deliberately with held payout, without notice yet after confirmation of the integration and ability to proceed, after querying the matter they claimed our account was not FICA’d. Yet other payouts continued. They de*****ed us and we are still awaiting nearly R17k of payouts from them. Their agreement also claim no liability to pay interest or costs for such ******** and *****ulent with holding of funds. This after goods were released based on their confirmation email thats payout has been ‘made’.

0
Replies (2)
Peach Payments
Peach Payments's reply25 Nov 2024, 07:48
Official
Hi Meyer, 

We really apologise for the experience you have had! 
We will get out team to reach out to you ASAP to resolve this
MP
Meyer P's update25 Nov 2024, 14:12
Reviewer Update
Was eventually paid out after bringing it to your attentioned. The instruction to terminate the account with immediate effect as well as debit order was confirmed by Peach. But as per the complaint, no confirmation from Peach is in fact confirmed.
No further correspondence will be entered into and we have advised our Dealer network to terminate services and rather move to i.e. PayFlex as we have.
The matter will also be referred to the FSCA as your SLA is prejudice to Merchants when it comes to compensation for retention of funds caused from gross negligence and misrepresentation on your part.