**** company

Dear Peach Payments Team,

I am writing to express my deep concern and frustration regarding the deactivation of my account and the unresolved status of a payment I received from a customer over a week ago. Despite multiple attempts to reach out for clarification and resolution, I have not received any meaningful response or explanation as to why my account was deactivated after receiving a payment, or what the current status of the funds is.

I have provided the requested invoice and receipts as instructed, yet I continue to receive the same automated email responses without any real progress. As a result, I am now in a difficult position where:

My customer has not received a refund. I have not been paid the funds from the transaction. My business reputation is being affected as I struggle to explain the delay to my customer.

This situation is causing significant stress, and I kindly request that you either release the funds to me or issue a full refund to my customer without further delay. Holding the payment without explanation or action for such an extended period is unacceptable and damaging to both my business and the customer relationship.