Unwilling to assist us with a refund from one of their dishonest online merchants

Yet another dishonest and unhelpful business that has dishonest merchants using their system to take peoples money.

My mom bought a product online from one of their merchants called EvolveFitZA and the transaction was processed via Paystack. After not receiving the product or any communication after almost a month and not being able to contact the seller, we reached out to Paystack for help.

They had zero interest in assisting us in getting a refund and our money back and kept on telling us to resolve it with our bank. I work with payment providers such as Payfast, Peach Payments every day and know that they can quickly resolve these issues and refundt the money. Paystack literally just sent an email to the seller requesting that they provide value to the client. How will this in any way resolve the issue...?

Do yourself a favour and never ever use this payment provider.