JM
Jeremy M
1 reviews | Active since Oct 2018
04 Oct 2024, 12:53
Terrible support and reviews team
Our account was placed over review over a week ago. Our payouts were paused. We provided all the documentation they required the same day. Since then we have been ignored on every support ticket, live chat and even calls. We are still fighting for someone from the reviews team to contact us. This has been going on every day for over a week.
Helpful (0)
Replies (4)0
Replies (4)
Paystack's replyOfficial
04 Oct 2024, 16:36Hi Jeremy, thanks for sharing this feedback with us. We apologize for the delay in completing this review. Please note that we are looking into this and will share feedback with you before the close of business today.
Best regards,
Paystack's reply04 Oct 2024, 16:36
Official
Hi Jeremy, thanks for sharing this feedback with us. We apologize for the delay in completing this review. Please note that we are looking into this and will share feedback with you before the close of business today.
Best regards,
JM
Jeremy M's updateReviewer Update
08 Oct 2024, 07:48This is such a standard response which is a complete lie. Without our constant phone calls and emails nothing would have happened. O, and you decided to just cancel the account and keep our money on hold. I can not warn people enough to not use your company.
JM
Jeremy M's update08 Oct 2024, 07:48
Reviewer Update
This is such a standard response which is a complete lie. Without our constant phone calls and emails nothing would have happened. O, and you decided to just cancel the account and keep our money on hold. I can not warn people enough to not use your company.
Paystack's replyOfficial
14 Nov 2024, 10:40Once again, we apologize for the experience. We take all customer feedback seriously and review each complaint individually. We examine the customer's past interactions with our team to find a more efficient way to resolve the issue and improve our processes.
Best regards,
Paystack's reply14 Nov 2024, 10:40
Official
Once again, we apologize for the experience. We take all customer feedback seriously and review each complaint individually. We examine the customer's past interactions with our team to find a more efficient way to resolve the issue and improve our processes.
Best regards,
JM
Jeremy M's updateReviewer Update
14 Nov 2024, 10:55This is also a lie since you are still ignoring us and holding all of our money without any way to contact you directly as you ignore us on chat.
JM
Jeremy M's update14 Nov 2024, 10:55
Reviewer Update
This is also a lie since you are still ignoring us and holding all of our money without any way to contact you directly as you ignore us on chat.