JK
Jaco K

1 reviews | Active since Jun 2024

13 Jun 2024, 16:38

Terrible service

I read through many of the revies on hellopeter with regards to this company and i have the same experience. I recently tried to purchase a product through a site called Smart Home Studio. They use Paystack as their payment gateway. The transaction went through and when I tried to contact the supplier, he could not be reached on any of the channels advertised on his website. I contacted Paystack and they were also full of empty promises and gave replies completely out of context. Now all of a sudden they find excuses not to refund me and those excuses are similar to the ones others have posted about them. I learnt my lesson. I will never do a transaction through paystack ever again.

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Replies (1)
Paystack
Paystack's reply20 Jun 2024, 16:54
Official
Thanks for your feedback Jaco. We are sorry to hear about your experience. It is not our character to turn a blind ear to complaints from our customers. However, in your case, we are unable to make a refund for your payment as the funds have already been sent to the merchant. Kindly reach out to your bank and request to file a chargeback so they can assist you in getting the funds back.