GM
Gavin M
1 reviews | Active since May 2009
19 Aug 2024, 18:34
Terrible
You go through the usual forms and paperwork and send all the info to show you a real business. Then you make a sale and they withhold your funds and want to do a business review on your own business. You must supply them again with more information. Otherwise they won't release your funds. So do not do business with them as you shouldn't have to do so much homework. Never has ******* like this. They act like you have had a red flag raised against the credit card transaction when this is clearly not what happened and they being ridiculous. Then they send cut and paste replies via support.
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Replies (2)
Paystack's replyOfficial
28 Aug 2024, 14:49Hi Gavin, thanks for sharing this feedback with us. We are sorry to hear of this experience. It is certainly not the experience we want our customers to have and we do our best to send personalized responses to our customers. We want to look into this for you and help resolve this as quickly as possible. Kindly send us an email (via ***) with the subject "Hellopeter- Hold on my business" so we can prioritize your request, do a deep dive into your experience and assist appropriately.
Paystack's reply28 Aug 2024, 14:49
Official
Hi Gavin, thanks for sharing this feedback with us. We are sorry to hear of this experience. It is certainly not the experience we want our customers to have and we do our best to send personalized responses to our customers. We want to look into this for you and help resolve this as quickly as possible. Kindly send us an email (via ***) with the subject "Hellopeter- Hold on my business" so we can prioritize your request, do a deep dive into your experience and assist appropriately.
GM
Gavin M's updateReviewer Update
28 Aug 2024, 15:12Email sent to your support email.
GM
Gavin M's update28 Aug 2024, 15:12
Reviewer Update
Email sent to your support email.