CH
Carl H

1 reviews | Active since Jan 2022

08 Apr 2024, 11:31

Poor Verification Management of Paystack and withholding funds.

I have recently started a new business and I had to choose card payment gateway providers, I decided to make use of Paystack. The online shop started and I have recently managed to start getting sales in. 2 of which was through Paystack. Now I have been informed that the account is on hold because they have to verify details. I have been registered for 2 month, but when they need to pay money they have of my customers, now they have a problem to pay. I find this unprofessional and poor service. Startup businesses do not have the luxury of getting its funds withheld for the poor way of how Paystack are managing their affairs and verifications. My site is www.eco-terrasprout.com. I will not recommend this payment gateway to anyone. Now I will use my funds to pay for my customer orders, and I am sure I will never see that money from Paystack. Very poor!

0
Replies (3)
CH
Carl H's update10 Apr 2024, 08:32
Reviewer Update
Morning, please note that Paystack has resolved my issue. I would have a appreciated a bit more knowledge base information before it was placed on review so that I could prepared to deal with it, but the matter has been resolved. Thank you Paystack.
CH
Carl H's update23 Apr 2024, 14:53
Reviewer Update
Hi, just an update, Paystack has repeated this with the next transaction and it has been 6 days, and nothing has happened, they reply very poorly to emails. I will recommend any person to rather consider other payment gateways than working with Paystack. They are extremely poor in the service they offer, and they are still sitting with the customer Funds.
Paystack
Paystack's reply02 May 2024, 14:28
Official
Hi Carl, we are sorry to hear of this experience. We would love to look into this for you and prevent this from happening so often. Kindly send us an email via *** with the header "Hellopeter Review" so we can prioritize your request.