SL
Shamelia L
1 reviews | Active since Dec 2019
29 Oct 2023, 19:39
Paystack stole my money
On Wednesday 18 October 2023 i have placed an online order at CROCS. South Africa. Tje payment in the amount of R934 went off my account via Paystack. When the monies went out of my bank account no confirmatiin email was received from CROCS to confirm my order.
On Thursday 19 October 2023 after makimg enquiries by CROCS they informed me that the payment was abandoned on their side. On 21 October 2023 the payment was processed via my bank Capitec bank and subsequently the monies reflectee in CROCS SA bank account.
On Mondah 23 October 2023 I made enquiries by CROCS SA and I was informed that I must send the proof of payment to them which I did. I received another email from CROCS SA asking for my bank card details because they cannot pick up any payment details. I send through my card details. On Tuesday 24 October 2023 i made enquiries again by CROCS with regards to my refund and I was informed that they are trying to get my refund back from paystack.
It is 29 October 2023 already and no monies were received since 18 Octiber 2023.
I am at wits end to get my money back from CROCS and Paystack.i am so disappointed because it was a birthday gift. I dont know what to do to get my money back.
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Paystack's replyOfficial
31 Oct 2023, 16:50Hi Shamelia, we deeply apologize for this experience. Although your bank debited you at the time of the transaction, we only received the confirmation of the debit from them on October 28, 2023. We processed a manual refund to you yesterday, October 30, 2023, and you should receive the funds within 3-5 business days. If you do not receive it within this time, please reach out to us via the CROCS team or by calling the phone number listed on our website and we'll be glad to assist.
Best regards,
Paystack's reply31 Oct 2023, 16:50
Official
Hi Shamelia, we deeply apologize for this experience. Although your bank debited you at the time of the transaction, we only received the confirmation of the debit from them on October 28, 2023. We processed a manual refund to you yesterday, October 30, 2023, and you should receive the funds within 3-5 business days. If you do not receive it within this time, please reach out to us via the CROCS team or by calling the phone number listed on our website and we'll be glad to assist.
Best regards,