Paystack Review process causes huge inconvenience and bad review from my customers

Unfortunately, I will need to end my time with Paystack and have dedicated my day in getting a new payment provider for my website.

Almost every payment received on Paystack was scrutinized. There has not been a single payment ive received which flowed flawlessly with Paystack.

You, so far, are the only merchants who conduct these checks at the expense of your customers and my customers.

There is no phone call about the holding back of payments for a review, you just hold back the payment until the merchant logs in and contacts support. This is unacceptable.

Kindly close my account with Paystack on the 16th March 2024 and have my personal information removed and cleared off your system. I am legally allowed to ask such and you are obligated to follow these instructions of deleting any personal data of mines.

My business cannot run the way Paystack does, We do not run a mickey mouse operation here. This was by far, the worst experience from a payment provider that I experienced in my life, this is probably why most SA businesses stay away from you.

Its shocking to believe you subject businesses around the world for these reviews and hold back their payments and the customers orders essentially. This is unacceptable, Your review processes are tiring and downright inconvienient, please continue your business with other merchants, not with me!

A few months ago, you did the same thing and I have made it very clear and promised Paystack that I will leave when this happens again. The lady at Paystack mentioned this wont happen again. Now that it has happened, its time for me to be a man of my word.

Paystack has been removed from our website as a payment provider this morning and we will never return to this horrible payment provider, I will be leaving numerous reviews on different platforms regarding my genuine representation of the experience received.

Absolutely horrible service and goodbye!

Nick

Tech Tavern