ND
Nompumelelo D
1 reviews | Active since Oct 2025
06 Oct 2025, 11:52
PayStack ****mers working with DeviceExpert ****mers
I made a payment to Device Expert via the PayStack payment method - I received a confirmation email for my order from Device Expert but the order was never shipped/delivered to me, when I called PayStack customer service to enquire the lady that attended to me came up with a lot of excuses stating that they over they have already processed the payment to Device Expert and they can't do anything about it. I think this company (Paystack) is working with Nigerian ****mers to **** unsuspecting clients using these websites, they seem to be legit but are a **** - Deevice Expert has a website (Deviceexpert.com) and an account on tik-tok(Device Expert) they claim to be an iPhone supplier from China but they never deliver or ship in anything to you, once your payment is done they will ignore emails that are sent to them to enquire. PayStack ignore emails as well nothing is being done and i made payments on the 26th of September 2025 to this day the 06th October I haven't received my order. so both these companies are working hand in hand to **** people do not use or do not pay any service provider using this platform. These Nigerian ****mers are working hard to **** people in South Africa be careful!
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Paystack's replyOfficial
07 Oct 2025, 10:55Hi Nompumelelo,We’re truly sorry to hear about your experience and understand how upsetting this must be.To clarify, Paystack is a secure payment gateway that enables businesses to collect payments from customers. We don’t sell products ourselves or manage merchants’ delivery processes, but we do our best to carefully review each business we onboard to ensure compliance with our policies.When complaints like yours arise, we take them very seriously. In this case, we’ve already contacted the merchant, Device Expert, requesting proof of delivery and confirmation that customers have received their orders. We’ve also placed a temporary hold on their payouts pending resolution.Our team is continuing to investigate and will take the necessary action if the merchant fails to provide proof that the goods were delivered.If you haven’t already, please share your order details and payment reference with us at *** so we can follow up directly and help bring this matter to a full resolution.
Best regards,
Paystack's reply07 Oct 2025, 10:55
Official
Hi Nompumelelo,We’re truly sorry to hear about your experience and understand how upsetting this must be.To clarify, Paystack is a secure payment gateway that enables businesses to collect payments from customers. We don’t sell products ourselves or manage merchants’ delivery processes, but we do our best to carefully review each business we onboard to ensure compliance with our policies.When complaints like yours arise, we take them very seriously. In this case, we’ve already contacted the merchant, Device Expert, requesting proof of delivery and confirmation that customers have received their orders. We’ve also placed a temporary hold on their payouts pending resolution.Our team is continuing to investigate and will take the necessary action if the merchant fails to provide proof that the goods were delivered.If you haven’t already, please share your order details and payment reference with us at *** so we can follow up directly and help bring this matter to a full resolution.
Best regards,