Paystack is a ****

I paid a pandora box arcade and is about a month now but I never received my purchase. I called to understand what's going as they dis not sent a reference for my purchase but the company/staff is not giving me reasons why im not getting the things i paid for. I requested for refuding they are telling me to consult the bank i did that but I'm not getting my money.

Stay away from Paystack if you want peace of mind