Paystack: a terrible service!

I went live with my online store last Thursday and used Paystack as my payment processor. I made my first sale on the first day and have since been waiting for the payout. A person by the name of Emma emailed me the next day (a day after the first sale) requesting information regarding the verification of my business. I responded immediately and have not received any further communication regardless of the numerous emails I sent thereafter. I now needed to deactivate my products on my store while resolving this issue and my emails continues to be ignored. I tried going on a live chat yesterday with a guy called Chidiogo and he eventually responded saying that the process is being delayed due to a high amount of inbounds at this time. He's "nudged" a member of the team now to review the pending requirements and provide me with assistance. Well, another day has passed and I'm still waiting for the person who was nudged to contact me. I find this service so poor to the point I questioned if this company was even legitimate because of the disregard of peoples email. What i do find quite funny is that my amount that's owed to me is "pending", yet they made sure that their fee was taken off. I know I'm going to get someone that's going to apologise on this platform and quite honestly, I don't need it. All I'd like, is for my money to be paid out into my account so that I can get another payment processor.