IM
Iven M
1 reviews | Active since Dec 2025
09 Dec 2025, 19:25
Payout on "Pending" status too long. Help anyone?
Our payouts have been on "Pending" for 10 days now and we've had to halt sales. Is there anyone who has been assisted with a situation like ours? We'd appreciate any help.
Our company has only just begun selling online, growing from physical sales and what was supposed to be exciting has become somewhat scary. I'd love to rate them higher but this is concerning for growing businesses with tight daily overheads.
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Paystack's replyOfficial
10 Dec 2025, 12:47Hi Iven, thank you for sharing this and we’re truly sorry for the worry this delay has caused. We identified that your payout was incorrectly placed on hold due to a system error, and we’ve now released the funds, so you should expect them in your bank account within the next day or two. We completely understand how critical cash flow is for growing businesses and we’re working to ensure this doesn’t happen again. We truly appreciate you choosing Paystack, we’re here to support you as you scale online.
Paystack's reply10 Dec 2025, 12:47
Official
Hi Iven, thank you for sharing this and we’re truly sorry for the worry this delay has caused. We identified that your payout was incorrectly placed on hold due to a system error, and we’ve now released the funds, so you should expect them in your bank account within the next day or two. We completely understand how critical cash flow is for growing businesses and we’re working to ensure this doesn’t happen again. We truly appreciate you choosing Paystack, we’re here to support you as you scale online.