SS
Shaun S
1 reviews | Active since Sept 2026
02 Sept 2026, 22:29
Extremely Disappointing Customer Support Experience
I am extremely disappointed with Paystack’s handling of my onboarding/account setup.
I have already provided everything their team requested, including the required business information, screen recordings, and a test email/access so that their team could review my system.
I have done everything required on my side. Despite this, I have now been waiting several days for a response and have had to repeatedly follow up just to get an update.
This is particularly frustrating because I am trying to get my business operational and start transacting. The delay is directly holding up my ability to use the service, while I am receiving no clear explanation of what is causing the delay or when it will be resolved.
If there is a problem with my account, I expect Paystack to clearly tell me what the problem is and what I need to do to resolve it. If nothing further is required from me, I expect the account to be processed without further unnecessary delay.
I chose Paystack expecting a professional payment infrastructure provider. So far, the customer support experience has not met that standard.
I am posting this publicly because repeated private follow-ups have not resulted in a meaningful response.
Paystack needs to address this and provide a clear resolution.
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Paystack's replyOfficial
03 Sept 2026, 10:45Hi Shaun, I’m sorry to hear about your experience and understand how frustrating it must be to be waiting to get your business operational.I’ve personally reviewed the contact history to better understand what happened. It appears there may have been some misalignment in the communication, as I can see that you’ve indicated that the requested information was shared, but I’m not able to locate the specific information requested by our team in the correspondence available to me. I can also see that responses have come through from two different email addresses, which has unfortunately made the conversation somewhat disjointed.I’m personally following up on this from here to help get things back on track. I’ll also be reaching out to you directly via email so that we can clarify exactly what is still required and make sure we’re working from the same information.I also tried to give you a call earlier, but unfortunately the call rang out. If you’d prefer to discuss this over the phone, please let me know a convenient time for me to give you a call, and I’ll be happy to do so.We appreciate your patience, and I’ll do my best to help bring this to a clear resolution as quickly as possible.
Best regards,
Paystack's reply03 Sept 2026, 10:45
Official
Hi Shaun, I’m sorry to hear about your experience and understand how frustrating it must be to be waiting to get your business operational.I’ve personally reviewed the contact history to better understand what happened. It appears there may have been some misalignment in the communication, as I can see that you’ve indicated that the requested information was shared, but I’m not able to locate the specific information requested by our team in the correspondence available to me. I can also see that responses have come through from two different email addresses, which has unfortunately made the conversation somewhat disjointed.I’m personally following up on this from here to help get things back on track. I’ll also be reaching out to you directly via email so that we can clarify exactly what is still required and make sure we’re working from the same information.I also tried to give you a call earlier, but unfortunately the call rang out. If you’d prefer to discuss this over the phone, please let me know a convenient time for me to give you a call, and I’ll be happy to do so.We appreciate your patience, and I’ll do my best to help bring this to a clear resolution as quickly as possible.
Best regards,