NT
Nicholai T
1 reviews | Active since Jul 2024
15 Jul 2024, 17:37
*******
I had a client that ordered something from my online website and I saw that I am not receiving my money in my account after 2 days. I immediately contacted customer support and they asked me a bunch of questions and proof of payments etc. I sent everything to them and they told me they lifted the hold on my “pending payout” and I will receive my money COB today, we are at 17:33 now and NOTHING!! I had to refund my client out of my own pocket and now paystack is keeping MY money, although I sent them the POP that I did do a refund out of my personal bank account. Note that I have been struggling to get my money for more than a week and I am just about sick and tired now I would not recommend them AT ALL! My question is , if they don’t give me the money WHICH BELONGS TO ME BY THE WAY, where will it go, will they pocket it? Or will they give it to my client so he can get a double refund as I have sent them the POP that I gave him the money out of my pocket, aswell as screenshots of the chats where he says thank you I have received the payment. ****** if you ask me!!!
Helpful (0)
Replies (1)0
Replies (1)
Paystack's replyOfficial
25 Jul 2024, 12:11Hi Nicholai,
Thank you for allowing us the opportunity to address your concerns. We appreciate your cooperation as we went through our review process and apologize for the delay it took to resolve the issue. We can confirm that the issue was resolved to your satisfaction as per our internal correspondence with you.
Thank you for allowing us the opportunity to address your concerns. We appreciate your cooperation as we went through our review process and apologize for the delay it took to resolve the issue. We can confirm that the issue was resolved to your satisfaction as per our internal correspondence with you.
Best regards,
Paystack's reply25 Jul 2024, 12:11
Official
Hi Nicholai,
Thank you for allowing us the opportunity to address your concerns. We appreciate your cooperation as we went through our review process and apologize for the delay it took to resolve the issue. We can confirm that the issue was resolved to your satisfaction as per our internal correspondence with you.
Thank you for allowing us the opportunity to address your concerns. We appreciate your cooperation as we went through our review process and apologize for the delay it took to resolve the issue. We can confirm that the issue was resolved to your satisfaction as per our internal correspondence with you.
Best regards,