AA
Andrea A
1 reviews | Active since Sept 2023
15 Sept 2023, 10:56
As long as they have your money in their possession, they’ll take forever and a day to review
I'd like to share my experience with this payment provider, and it's been a source of great frustration. Initially, they seemed eager to assist, but that enthusiasm faded quickly.
The ongoing delays in their review process caused significant problems for me. It felt like they were trying to extract more information from me, all while my funds remained in their possession. Waiting for a resolution became a never-ending ordeal.
I had to insist on a clear response by a specific deadline, which shouldn't have been necessary. If the issue wasn't resolved by that time, I was ready to switch to another provider
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Replies (1)Paystack's replyOfficial
15 Sept 2023, 16:28Hi Andrea, we are sorry to hear to hear of this experience. We carry out periodic reviews to ensure that all payments received on Paystack match the requirements laid out by compliance bodies that regulate our business. We've completed the review of your business now and have also initiated your payouts. You should receive them before the end of the day.
Paystack's reply15 Sept 2023, 16:28
Official
Hi Andrea, we are sorry to hear to hear of this experience. We carry out periodic reviews to ensure that all payments received on Paystack match the requirements laid out by compliance bodies that regulate our business. We've completed the review of your business now and have also initiated your payouts. You should receive them before the end of the day.
