JW
John W
1 reviews | Active since Dec 2016
05 Dec 2025, 09:00
Activation - Never Happened
Firstly the activation was extremely slow. Then when you have a foreigner as support, make sure their accent does not interfere with their explanations as my Nigerian support staff was difficult to follow when we were online.
I think the final straw for me was getting a list of things they could not find on my website and then when I told them Idont have a website, I was informed that when I get a website I need a whole lot of things on it. I have no intention of getting a website, so then they can take their service and I want nothing to do with them.
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Paystack's replyOfficial
10 Dec 2025, 12:08Hi John, we’re sorry that your onboarding experience felt slow and frustrating, that’s not the impression we want to leave. To clarify, for businesses that collect payments online, a functional website (or alternative online product presence) is a regulatory requirement so we can verify what is being sold and how customers are protected (e.g refunds, delivery timeline and disputes). We also sincerely regret that you struggled to follow our support specialist on the call , we’ll use this feedback to improve accessibility and clarity in our communication. While we understand that you don’t plan to operate with a website and therefore don’t wish to proceed, we appreciate you considering Paystack and wish you all the best with your future plans.
Best regards,
Paystack's reply10 Dec 2025, 12:08
Official
Hi John, we’re sorry that your onboarding experience felt slow and frustrating, that’s not the impression we want to leave. To clarify, for businesses that collect payments online, a functional website (or alternative online product presence) is a regulatory requirement so we can verify what is being sold and how customers are protected (e.g refunds, delivery timeline and disputes). We also sincerely regret that you struggled to follow our support specialist on the call , we’ll use this feedback to improve accessibility and clarity in our communication. While we understand that you don’t plan to operate with a website and therefore don’t wish to proceed, we appreciate you considering Paystack and wish you all the best with your future plans.
Best regards,