Worst service ever

Hello Peter

I bought a kitchen tap using pay just now and as agreed, the 1st payment was taken on the 2nd of August 2024. On the 3rd I made another payment of the same amount in error then on the 24th of August they did not debit my account as they already had the amount I made in error to cover for that payment.

Now on the 24th of September when they tried to debit the 3rd payment, payment was declined. Their system has no contact number unfortunately, I therefore had to send a message to one of their robots trying to inform them of this and try to get it resolved immediately however it took a while as no response was provided. They also were continuing to try to debit my account adding interest on top of that (No interest was agreed on). They have now finally come back to me and advising the error is on my side with my bank, I changed my banking details to another bank and yet the payment is still declining. They now advise that I owe about R600 more that I actually was meant to pay.

I am not sure how the error is on my side when the funds were available for them to debit the agreed amount and on the agreed date.