Scores reflect the Overall AI Score for each category
Based on recent customer reviews, PayJustNow (Pty) Ltd is described as an appealing interest free instalment concept undermined by severe operational failures. A recurring theme is unanswered emails, bot only support and refunds that never arrive. Customers consistently report double debits, penalty fees triggered by system faults, and merchants listed on the platform failing to deliver goods while instalments continue to be collected.
Top Strengths:
- •Process Efficiency & Turnaround: Customers value how quick and simple signup and checkout can be when everything works, and a few describe verification issues cleared the same day. Selfie verification failures, dead password resets and stalled merchant applications still dominate the process experience.
TrustIndex
1.7
NPS Score
-84
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About PayJustNow (Pty) Ltd
What do customers say about PayJustNow (Pty) Ltd?
Based on recent customer reviews, PayJustNow (Pty) Ltd is described as an appealing interest free instalment concept undermined by severe operational failures. A recurring theme is unanswered emails, bot only support and refunds that never arrive. Customers consistently report double debits, penalty fees triggered by system faults, and merchants listed on the platform failing to deliver goods while instalments continue to be collected.
What is PayJustNow (Pty) Ltd's biggest strength?
PayJustNow (Pty) Ltd's biggest strength, according to Hellopeter's AI analysis, is Process Efficiency & Turnaround. Customers value how quick and simple signup and checkout can be when everything works, and a few describe verification issues cleared the same day. Selfie verification failures, dead password resets and stalled merchant applications still dominate the process experience.
What are the most common complaints about PayJustNow (Pty) Ltd?
The most common complaint about PayJustNow (Pty) Ltd, based on Hellopeter's AI analysis of recent customer reviews, is Trust, Transparency & Compliance. Customers repeatedly describe unvetted merchants taking payment without delivering, while instalments continue to be collected. Settled accounts remaining flagged as in arrears, unexplained account restrictions and reported identity misuse leave many customers feeling deceived and unprotected.
Is PayJustNow (Pty) Ltd trustworthy?
PayJustNow (Pty) Ltd has a TrustIndex of 1.7 out of 10 on Hellopeter, based on 476 reviews in the last 12 months. Hellopeter has tracked PayJustNow (Pty) Ltd across 998 total reviews. How is the TrustIndex calculated? →
Recent reviews (476)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2022
Order not delivered. Payjustnow charged me. Seller disappeared
I ordered from Solo Shoes Online on 04 October 2026, Order #***, paid via PayJustNow. PayJustNow paid the merchant on my behalf, but I have NOT received my shoes. No delivery, no tracking, nothing after 17 days. Solo Shoes Online is unreachable - phone does not go through, emails ignored since 04 Oct. I lodged a dispute with PayJustNow via app and email to *** and ***. No resolution, but my installments are still running. This violates Consumer Protection Act Section 19 - goods must be delivered within agreed time or reasonable time. I request: 1. Order *** placed in formal dispute status immediately 2. Installments paused - no late fees 3. Full refund of what I have paid and cancellation of remaining balance 4. Investigation into merchant Solo Shoes Online Order: *** Date: 04 October 2026 Amount: R878 If not resolved in 3 business days, I will escalate to CGSO (***) and National Consumer Commission. Please help.
1 reviews | Active since Jan 2022
Order not delivered. Payjustnow charged me. Seller disappeared
I ordered from Solo Shoes Online on 04 October 2026, Order #***, paid via PayJustNow. PayJustNow paid the merchant on my behalf, but I have NOT received my shoes. No delivery, no tracking, nothing after 17 days. Solo Shoes Online is unreachable - phone does not go through, emails ignored since 04 Oct. I lodged a dispute with PayJustNow via app and email to *** and ***. No resolution, but my installments are still running. This violates Consumer Protection Act Section 19 - goods must be delivered within agreed time or reasonable time. I request: 1. Order *** placed in formal dispute status immediately 2. Installments paused - no late fees 3. Full refund of what I have paid and cancellation of remaining balance 4. Investigation into merchant Solo Shoes Online Order: *** Date: 04 October 2026 Amount: R878 If not resolved in 3 business days, I will escalate to CGSO (***) and National Consumer Commission. Please help.
1 reviews | Active since Sept 2025
PayJustNow Fails to Update Settled Debt After 6 Months Despite Repeated Proof
A Direct Message to PayJustNow PayJustNow, I need this matter treated with the urgency it deserves. My account continues to reflect an outstanding balance despite my having settled the debt with Nimble Group and submitted an official paid-up letter on four separate occasions. I have been trying to resolve this matter for six months. Instead of correcting the account, I have now received a payment demand threatening account closure if the alleged outstanding balance is not paid by the end of October. I will not pay the same debt twice simply because your records have not been updated. I request that you urgently reconcile my account against the settlement records held by Nimble Group, correct the outstanding balance, and confirm in writing that the matter has been resolved. If PayJustNow disputes the settlement, I require a detailed written breakdown of the amount allegedly outstanding and an explanation of how it was calculated, taking into account the payment already made. I also request confirmation that the disputed balance will not be inaccurately reported to credit bureaus while this matter is being investigated. I have provided the necessary documentation repeatedly. I now expect action, accountability and a clear resolution.
1 reviews | Active since Sept 2025
PayJustNow Fails to Update Settled Debt After 6 Months Despite Repeated Proof
A Direct Message to PayJustNow PayJustNow, I need this matter treated with the urgency it deserves. My account continues to reflect an outstanding balance despite my having settled the debt with Nimble Group and submitted an official paid-up letter on four separate occasions. I have been trying to resolve this matter for six months. Instead of correcting the account, I have now received a payment demand threatening account closure if the alleged outstanding balance is not paid by the end of October. I will not pay the same debt twice simply because your records have not been updated. I request that you urgently reconcile my account against the settlement records held by Nimble Group, correct the outstanding balance, and confirm in writing that the matter has been resolved. If PayJustNow disputes the settlement, I require a detailed written breakdown of the amount allegedly outstanding and an explanation of how it was calculated, taking into account the payment already made. I also request confirmation that the disputed balance will not be inaccurately reported to credit bureaus while this matter is being investigated. I have provided the necessary documentation repeatedly. I now expect action, accountability and a clear resolution.
1 reviews | Active since Sept 2015
Very disappointing
I am trying to get this matter resolved regarding a amount beinv refunded to my *** for a return I've done from superbalist my wallet hasn't been refunded but my debit is scheduled to go off on Friday. And I am going to return the debit guess who's going to be at fault???
1 reviews | Active since Sept 2015
Very disappointing
I am trying to get this matter resolved regarding a amount beinv refunded to my *** for a return I've done from superbalist my wallet hasn't been refunded but my debit is scheduled to go off on Friday. And I am going to return the debit guess who's going to be at fault???
1 reviews | Active since Nov 2009
Worst experience ever
If I could score PayJustNow -10 for merchant support and extremely poor customer service, I would. As a merchant, our customers have been having issues with paying using this platform. As a merchant we are losing sales due to this *********** system. As a merchant there is no telephone line to call to speak to an agent regarding our issue with the system. I called on the customer line, an agent tried to buy on our website, and he also could not buy using their own platform so please tell me how are customers supposed to buy and us merchants get sales. This is the worst platform ever. I hate it that their merchant support for is extremely poor. I hate it. PayjustNow you need to do better especially for the merchants so that we also get a line to call on so as to get help soonest possible.
1 reviews | Active since Nov 2009
Worst experience ever
If I could score PayJustNow -10 for merchant support and extremely poor customer service, I would. As a merchant, our customers have been having issues with paying using this platform. As a merchant we are losing sales due to this *********** system. As a merchant there is no telephone line to call to speak to an agent regarding our issue with the system. I called on the customer line, an agent tried to buy on our website, and he also could not buy using their own platform so please tell me how are customers supposed to buy and us merchants get sales. This is the worst platform ever. I hate it that their merchant support for is extremely poor. I hate it. PayjustNow you need to do better especially for the merchants so that we also get a line to call on so as to get help soonest possible.
1 reviews | Active since Mar 2018
Unsatisfactory resolution of query
I tried to purchase using the payjustnow system at Game mafikeng on the 13th october 2026 the transactIon failed only to find out when i got home that the amount for the transaction was deducted from my bank account. The followIng day i went back to game and they told me to send an email to *** i did that. Payjustnow responded by saying i should go back to merchant so that the merchant can communicate with them on my behalf. I did exactly that and the merchant also included the proof of the payment in their email.To date i have not received any response from payjustnow about the resolution of my query. Their customer service sucks because i also tried their call center
1 reviews | Active since Mar 2018
Unsatisfactory resolution of query
I tried to purchase using the payjustnow system at Game mafikeng on the 13th october 2026 the transactIon failed only to find out when i got home that the amount for the transaction was deducted from my bank account. The followIng day i went back to game and they told me to send an email to *** i did that. Payjustnow responded by saying i should go back to merchant so that the merchant can communicate with them on my behalf. I did exactly that and the merchant also included the proof of the payment in their email.To date i have not received any response from payjustnow about the resolution of my query. Their customer service sucks because i also tried their call center
1 reviews | Active since Dec 2023
Useless
Useless. Ive been waiting for a month for my refund and it still hasn't been processed. They told me it's processed and to wait 5 days its the 7th day and im being told to eait again. I will be escalating this even further
1 reviews | Active since Dec 2023
Useless
Useless. Ive been waiting for a month for my refund and it still hasn't been processed. They told me it's processed and to wait 5 days its the 7th day and im being told to eait again. I will be escalating this even further
1 reviews | Active since Oct 2026
********
I cancelled an order December last year with Fenn and payjust now want me to pay it back for what when fenn gave them all the information regarding the cancellation? I handed over after I ever sent them proof from fenn that I have cancelled that bag … I want this clear asap
1 reviews | Active since Oct 2026
********
I cancelled an order December last year with Fenn and payjust now want me to pay it back for what when fenn gave them all the information regarding the cancellation? I handed over after I ever sent them proof from fenn that I have cancelled that bag … I want this clear asap
1 reviews | Active since Jan 2018
Great service from Saleem
Great chat service from Saleem! I am happy thank you. I couldnt sleep for a week because I couldnt use the funds in my *** waiting for payment to go off and it kept saying payment failed! Saleem helped me and I am greatful. Quick service. I would suggest making the chat option more visible so we dont sit with PayJustNow issues if they can be resolved.
1 reviews | Active since Jan 2018
Great service from Saleem
Great chat service from Saleem! I am happy thank you. I couldnt sleep for a week because I couldnt use the funds in my *** waiting for payment to go off and it kept saying payment failed! Saleem helped me and I am greatful. Quick service. I would suggest making the chat option more visible so we dont sit with PayJustNow issues if they can be resolved.