Worst service

I am extremely disappointed with both Crocs Ballito and PayJustNow regarding my unresolved refund for R1,819.88.

I returned items in October, and although the stores and PayJustNow keep confirming that refunds were “processed,” the money has NOT been paid back to me. Instead, PayJustNow is now going to debit me for items I no longer have.

I have been going back and forth with both Crocs and PayJustNow for weeks. Emails show contradictory information, • Only one refund of R979.91 was ever processed. • The second refund (the remaining R839.97) was never completed, despite Crocs requesting it. • I keep being told to “refer to screenshots” while no actual refund reflects in my PayJustNow account or bank account.

Both companies keep shifting responsibility instead of resolving the issue. I have provided all proof of purchase, return documentation, and communication, yet no one has refunded the outstanding amount.

This level of service is unacceptable. I expect, 1. Immediate refund of the remaining R839.97, and 2. Immediate correction to prevent any incorrect instalments from being debited.

I will escalate further if this is not resolved urgently.