What customer care? Noone helps you

I need to make a wallet withdrawal. The landlines goes unanswered. I am trying to use the chat online but there's no option for a wallet withdrawal. I clicked random answers and when someone came online I said "wallet withdrawal". They sent me an automated response but I can't access my wallet on the app, I have always had this problem hence why I always call. They so quick to leave the chat and don't even wait for you to respond. Don't start this *** service PayJustNow!