NM
Nacky M
1 reviews | Active since Sept 2020
06 Dec 2023, 07:21
Wallet refund PayJustNow
They say they introduced wallet system so we don’t wait for long that’s fine…I wrote them an email as per their guidelines of withdrawal from the wallet but there was no acknowledgment of the email or whatsoever…the 3-5 day the promised is over and nothing…it’s as if the company is non existent or something…I am still waiting even today and nothing was done…What a poor service to say the least..I am so disappointed..no reference number…NOTHING!!!
Helpful (0)
Replies (4)0
Replies (4)PayJustNow (Pty) Ltd's replyOfficial
07 Dec 2023, 05:50Hi Nacky, You mentioned that you read our guidelines, which is great. You first emailed us on Mon, 4 Dec 2023 at 4:41 PM, and we have all the info needed to process the wallet withdrawal well within the 3-5 working days mentioned in our guidelines. All that is left for you to do is one verification step (you will only ever need to do this once). One of our team responded to your email but to be clear a follow-up email has just been sent with contextual references. Hopefully this demonstrates that we are a real company to you and if you resolve the outstanding issue today and get settled today (technically day 3) or at the latest tomorrow (technically day 4), Not only will we have remedied your disappointment, but also delivered on our promise and actually given you a good service ..... all 100% FREE. Because we don't charge you the consumer any interest or fees (so long as payments are made on time).
PayJustNow (Pty) Ltd's reply07 Dec 2023, 05:50
Official
Hi Nacky, You mentioned that you read our guidelines, which is great. You first emailed us on Mon, 4 Dec 2023 at 4:41 PM, and we have all the info needed to process the wallet withdrawal well within the 3-5 working days mentioned in our guidelines. All that is left for you to do is one verification step (you will only ever need to do this once). One of our team responded to your email but to be clear a follow-up email has just been sent with contextual references. Hopefully this demonstrates that we are a real company to you and if you resolve the outstanding issue today and get settled today (technically day 3) or at the latest tomorrow (technically day 4), Not only will we have remedied your disappointment, but also delivered on our promise and actually given you a good service ..... all 100% FREE. Because we don't charge you the consumer any interest or fees (so long as payments are made on time).
NM
Nacky M's updateReviewer Update
07 Dec 2023, 19:54Thank you so much for a wonderful and swift engagement…your attendance to the matter is mostly appreciated🥰🥰🥰
NM
Nacky M's update07 Dec 2023, 19:54
Reviewer Update
Thank you so much for a wonderful and swift engagement…your attendance to the matter is mostly appreciated🥰🥰🥰
PayJustNow (Pty) Ltd's replyOfficial
08 Dec 2023, 05:41Would you mind adjusting your review?
PayJustNow (Pty) Ltd's reply08 Dec 2023, 05:41
Official
Would you mind adjusting your review?
NM
Nacky M's updateReviewer Update
08 Dec 2023, 18:39That won’t be a problem at all..am still waiting for my refund which is not in my account yet
NM
Nacky M's update08 Dec 2023, 18:39
Reviewer Update
That won’t be a problem at all..am still waiting for my refund which is not in my account yet
