USELESS CHAT SERVICE AND UNREACHABLE CONTACT CENTRE

Yesterday I went to Makro and made a purchase of R3000 and I was charged R1000 twice. When I checked on their app my money was sitting on Wallet. I could not refund the money back into my bank account. This morning I tried calling their customer service without any help, they advised that I chat with them on their chat service. I must say that chat service is useless and they should close it. I sent them an email and all I got was a reference number twice *** and ***. I don’t want references and money sitting in my wallet. I WANT MY MONEY RETURNED TO MY BANK ACCOUNT