Unsatisfactory resolution of query

I tried to purchase using the payjustnow system at Game mafikeng on the 13th october 2026 the transactIon failed only to find out when i got home that the amount for the transaction was deducted from my bank account. The followIng day i went back to game and they told me to send an email to *** i did that. Payjustnow responded by saying i should go back to merchant so that the merchant can communicate with them on my behalf. I did exactly that and the merchant also included the proof of the payment in their email.To date i have not received any response from payjustnow about the resolution of my query. Their customer service sucks because i also tried their call center