Trashy HomeChoice and PayJustNow refund process

This is regarding my cancelled order with HomeChoice since 30 April 2026 because of the hidden cost that appeared after payment checkout. I had to cancel the order and PayJustNow had already paid for the price that was displayed on checkout and that I agreed for. However, I later received a message from HomeChoice saying that I need to pay an outstanding balance of R300 and something extra for the order to be processed and delivered, of which this amount was not included in the initial amount paid. I then had to cancel the order with them, and they said they have escalate the refund issue to PayJustNow because it was my payment method. I had already paid my first PayJustNow instalment by then. I waited for about a week two with no response. I then emailed PayJustNow to request a refund and they rep**** on the 19 of May 2026, that was the last response I received. I sent another email to the assigned consultant on Monday, 25 May 2026, still no response. On the email I received, they responded by saying they have taken up the issue with HomeChoice, now this is the same thing that HomeChoice said to me. I feel frustrated as I have already paid twice and my last installment will go through this month for something I don't have. This is such a trashy refund process whereas they claim that their refund process takes 3 to 5 working days, but in my case it's still pending after weeks but payments still go through. I am very much disappointed and I need my money as soon as possible because this is uncalled for. Even their chatbot doesn't assist this is just useless.